WI-FI, INTERNET, MULTIMEDIA

Whether you want to update your loved ones, get information on an exhibition or restaurant, or work, you’ve got a thousand good reasons to want to stay connected while on the go. From the airport to the plane to your hotel, here’s all you need to know to have a seamless Internet connection and keep your telephone well-charged.

Stay connected at the airport

Get free Wi-Fi

Enjoy a free unlimited Internet connection in our airports, Paris-Charles de Gaulle and Paris-Orly, as well as in hotels and exhibition sites, thanks to our large network of Wi-Fi hotspots*.
All you need to do in order to connect is to select the 
Wi-Fi “WIFI-AIRPORT” or “WIFI-AIRPORT-STANDARD” network from your computer, tablet, or smartphone, and you’re all set!

Choose premium Wi-Fi

If you want advertising-free premium Wi-Fi, members of the My Paris Aéroport loyalty programme can access the “WIFI-LOYALTY-PROGRAM” network, or you can sign up for a Premium plan.

There are two plans available depending on your needs:  

Wi-Fi Faster
– Up to 4x faster than free Wi-Fi 
– No advertising when logging in 
– No automatic logout 

> 20min for €2.90 or 60min for €5.90

Wi-Fi Stronger

– Up to 10x faster than free Wi-Fi 
– No advertising when logging in 
– No automatic logout
– Connect up to 5 devices (computer, tablet, smartphone, etc.)
> 24hr for €9.90

Useful tip: If you want to check your emails or bank accounts, go for an Internet connection using your mobile data. 
That’s because our Wi-Fi, since it’s open and free, is not secure. People with malicious intent could monitor your activities easily on it. 

Stay connected in-flight

Though connecting to the Internet from the ground has become commonplace, doing so at 10,000 km altitude is a relatively recent phenomenon. This advance is now possible through the constant efforts of airlines.

Because the complexity of transporting data from aboard an airplane has a cost, only about ten airlines provide free Wi-Fi. These include Emirates, Nok Air and Norwegian. The majority, like Air France, British Airways and Iberia, offer plans generally priced from 10 to more than 30 euros. For more information, contact your airline.

Stay connected abroad with no added fees

Today, surfing the Internet abroad with no added fees is within reach of everyone… So long as you have good reflexes.  

If you’re travelling within Europe: Nothing you do needs to change

Since June 2017, major European telecom carriers have agreed to end roaming charges in the 28 countries of the European Union, as well as Norway, Iceland, and Liechtenstein. Your calls, SMS/MMS messages, and data are now included in your flat-rate payment the same way, whether you’re in France or in another EU country. With respect to data usage, however, be mindful: Downloading or watching streaming videos is considered an “unreasonable use” of your data, and therefore may be charged extra.  

If you’re travelling outside the European Union: Opt for secure Wi-Fi networks

If you’re travelling in a country outside the European Union, using your mobile plan will still incur roaming charges. When this happens, your carrier is required to send you a text message once you arrive alerting you to the local rates for calls, texts, and data usage. We recommend carefully reading this message to avoid any nasty surprises and to turn off cellular data access once you land. This is because the rates applied are generally very high, potentially more than ten euros per MB in some countries.  

But don’t panic! Even without 4G, you’ll still be able to easily access the Internet. Just connect to the Wi-Fi networks of hotels, restaurants, and other public places you visit. Most of these places now have free Wi-Fi hotspots, which is very useful for consulting a map or museum website.  

On the other hand, such connections are not secure, so avoid using them to log in to your online bank or e-mail account. People with malicious intent could intercept your data. For any operations that require a connection with a password, wait until you have access to a closed Wi-Fi network secured by a code. If an emergency requires that you check sensitive data when the only Internet connection available is an open one, use your browser rather than an app, and make sure that the website you need to go to uses the HTTPS protocol. 

Finally, for passengers, who want to browse the Internet safely wherever they are, subscribing to a virtual private network (VPN) for a few euros a month is a safe, effective solution. 

Recharge your electronic devices for free

Once the Internet connection is live, are you torn between recharging your phone that has only 20% battery left or heading to the duty-free to buy something to slake your thirst on the plane? Well, why not both? Our ChargeBox charging stations will let you leave your phone to charge in a safe space while you do your shopping. Nearly a hundred stations are available free of charge, 24/7 in all terminals of Paris-Charles de Gaulle and Paris-Orly, near the boarding lounges.  

How exactly does the ChargeBox service work?  

Put simply, in three steps: 

  1. Place your electronic device that needs recharging (tablet, smartphone, portable game console, etc.) in one of the boxes,
  2. Plug your device in directly to the adapter that matches the right brand (Apple, Samsung, etc.),
  3. Lock your box and feel free to roam while your device charges safely. 
Post Offices

Experience a new kind of Post Office designed especially for travellers.
You will find all the usual services: stamping and dispatch of letters and parcels; sale of ready-to-mail envelopes, parcel bags and boxes; returns; cheque depositing; and cash machines (at Paris-Orly only).

Self-service machines are available 24/7 for all letter and parcel stamping operations.

Try out a range of innovative services accessible during opening hours: a private work or meeting space (information and rental on site), a Peeksprint terminal that lets customers print postcards from personal photos, and a range of iconic La Poste merchandise, offering customers the opportunity to buy unique gifts. There is also a space dedicated to mobile phones featuring a service for renting Wi-Fi boxes (Bienvenue WiFi), a selection of smartphones (Insid’r), “The Kase” phone accessories and connected objects for the home, and even a key storage service.

Why not try out a digital interactive screen that lets you:

  • order personalised stamps
  • access the “Pro” portal to manage a company’s daily activity
  • access the Digiposte electronic safe.

Technical staff are available to advise you from Monday to Saturday, from 8:30 to 18:00.

Health centers

The health centers are medically-equipped areas for emergencies and special care. 
Apart from the usual products offered by a pharmacy, some have developed a “Travel Pharmacy”
corner, a health area specializing in preparation for journeys.

Locations and opening hours:

Paris-Charles de Gaulle 

Health Care Service – Paris-Charles de Gaulle
Located at Terminal 2F Arrival Level in front of the gate 17
Phone: +33 1 74 25 12 12 (voicemail only)
Open 24/7

International Vaccination Center Paris-Charles de Gaulle
Located in the Health Care Service at Terminal 2F
Vaccinations are carried out from Monday to Saturday 9AM-12PM and 2PM-7PM without appointment
International Vaccination Center will be opened on Sundays and public holidays in case of emergency vaccinations (sudden departure, etc). Additional fees will be applied on Sundays and during the night.

More information
Carry an ID
For minors, a parental permission is compulsory 
Payment facilities: cash, credit card (American Express and bank cheque are not allowed)

Paris-Orly 

Orly 1-2
The medical center is now in ground floor
Public area, Arrivals level, gate 10a

Journey times: 24h/24
Tel: 01.49.75.45.12

International vaccinations center: (Orly 1-2 only)
Tel : 01.49.75.60.43 (voice mail only)
Journey times: monday to saturday from 8:00 am to 12:00 pm and 2:00 pm to 7:00 pm. Sunday from 8:00 am to 12:00 pm and 2:00 pm to 7:00 pm in an emergency, with additional charge.
No appointment
Keep identification with you
For minors, present a parental authorization 
Cash payments , credit cards (except American Express)

Vaccinations: 

According to the country you are visiting, vaccinations may be required or recommended.

The medical center of Paris-Charles de Gaulle and Paris-Orly vaccinate against yellow fever and meningitis A,C,Y,W135. 

Pharmacies

Some pharmacies offer, in addition to the usual products, advice and products especially useful to travelers (Paris-Charles de Gaulle Terminal 1 and 2E)

Locations and opening hours

Paris-Charles de Gaulle

Terminal 1 
Public area, CDGAL level
Open from 6:00 am to 9:00 pm
Tel : 01.48.62.24.10

An interactive terminal informs the passenger to their destination and precautions.
First aid kits based on specific travel themes are available: sport, tropics, pediatric, solar or “survival.”

Terminal 2
AC connection
Public area
Open from 6:00 am to 22:00 pm 7j/7

Terminal 2E
Public area, departures Level
Open from 6:00 am to 22:00 pm 7j/7 

Paris-Orly

Orly 1-2
Public area, departures level Gate 21d
Hours : Monday, Tuesday, Wednesday and Saturday from 6:30 to 9:00. pm 
Thursday, Friday and Sunday from 6:30 to 9:00 p.m. 
Tel : 01.49.75.74.75

Orly 4
1st floot – public area
Open from 7:20 am to 9:00 pm 7j/7
Tel : 01.49.75.74.70

Hygiene distributors

Healthcare product distributors are located at the entrance to all toilets. They provide a variety of healthcare, hygiene and comfort products for travellers:

  • Oral and dental hygiene, personal hygiene and body care: oral-dental kits, travel kit, tampons, condoms, baby wipes, handkerchiefs, deodorants…
  • First aid: dressings, antiseptic compresses, COMPEED, mosquito repellent…
  • Travel comfort: earplugs, neck cushion, nail files, hair brushes…
  • Baby: baby wipes, care kit.
Photomaton photo booth

Sit in one of the new photo booths designed by Philippe Stark and get yourself some impeccable passport photos!
These photos are certified as meeting the standards required for all of your official documents. 

And what is more, there are other Photomaton tools that allow you to:
• develop your photos at the digital terminals
• create mini albums of photos in 10×15 format
• create your first genuinely “fun” and 100% original photo and post it to your Facebook page
• do photocopies in black and white

It is possible to pay for the use of the photo booths and digital development terminals (Starck booths only) by credit card.

Location of Photomaton photo booths

Photomaton photo booths can be found in all of the terminals, principally in the public areas.

Paris-Charles de Gaulle

– Terminal 1, Cdgval level
– Terminal 3,  departures hall
–  RER station terminal, waiting room
– Terminal 2A, level -1 and departures level, exit 6
– Terminal C, car park access
– Terminal 2E, arrivals level
– Terminal 2F, arrivals level and exit Cdgval

Paris-Orly

– Orly 1-2, arrivals 1, departures 1 
– Orly 4, 1st underground level and  1st floor (near to the TO desks)

Useful telephone numbers

Customs 

– Customs information service: 0 811 20 44 44
– Paris-CDG passenger customs: 01 48 62 62 85
– Paris-Orly commercial transactions customs: 01 49 75 78 51
– Paris-Orly passenger customs: 01 49 75 09 10

Police

– Paris-Orly police: 01 49 75 43 04
– Paris-Charles de Gaulle police: 01 48 62 31 22

Ministry

– Ministry of Economy, Finance and Industry: 01 40 04 04 04